Mentor - Student Success

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Note: Please read the whole Job Description before applying. If you are interested please also give the psychometric test towards the end . Only if you pass the test, will we call you

Company Description

SkillArbitrage is a leader in global remote work opportunities offering advanced training and placement support to help individuals secure high-paying international jobs, freelance projects, or remote careers. Whether you aim to access cutting-edge remote work opportunities or establish an international professional career, SkillArbitrage supports you every step of the way.

About the Role:

We are seeking a proactive and empathetic Student Success Coach (Full Time) to manage student relationships, ensure academic engagement, and support learner success. The ideal candidate will play a pivotal role in enhancing student experience, improving retention, and driving learner outcomes through consistent communication, coaching, and collaboration.

Key Responsibilities:

1. Call Handling & Outreach

  • Conduct 250–300 minutes of daily calls using tools like Ozonetel and Calendly.
  • Promptly engage with students for check-ins, follow-ups, and session bookings.

2. Student Engagement & Onboarding

  • Conduct onboarding or introductory sessions for new students.
  • Guide students through platform features including recordings, assignments, and PPTs.
  • Set clear expectations on learning objectives and outcomes.

3. Performance Monitoring & Follow-ups

  • Carry out weekly follow-up calls to assess student progress and well-being.
  • Identify academic, emotional, or logistical performance gaps.
  • Engage with students to help them achieve success in freelancing.
  • Design and implement tailored improvement plans to support student goals.

4. Motivation & Mindset Coaching

  • Address concerns related to motivation, confidence, and time management.
  • Celebrate student milestones and reinforce progress.
  • Conduct time audits and coach students on improving productivity.

5. Retention & Conflict Management

  • Implement early intervention strategies to reduce dropouts and refunds.
  • Offer alternative learning pathways and comeback strategies.
  • Handle student concerns and conflicts with empathy and problem-solving.

6. Internal Communication & Reporting

  • Share insights and updates regularly with reporting managers and academic teams.
  • Collaborate with internal stakeholders (support, academic, freelance teams) to resolve escalations.
  • Maintain documentation and ensure seamless communication across teams.

Requirements:

  • Bachelor’s degree in Psychology, English, Soft Skills, Sales or related field.
  • 1 -3 years of experience in student-facing roles, counseling, or educational support. If you don't fit in this criteria, please don't apply
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability and a student-first mindset.
  • Comfortable working with learning platforms, and calling software.
  • Empathetic listener with a knack for motivating and guiding learners.

Preferred Qualifications:

  • Prior experience of academic counseling.
  • Exposure to behavioral coaching, or time management techniques will be a plus.
  • Fluency in English and one or more Indian regional languages.

What You’ll Gain:

  • Opportunity to shape learner journeys and impact lives positively.
  • Fast-paced, collaborative work environment with growth opportunities.
  • Training and development in academic coaching and communication strategies.

Psychometric test link: https://docs.google.com/forms/d/1pddW3Ck66cdTGUZsfRdfDdDEcs2uYuHrh3RDApsekAc/edit

Note: please take this test. only if you pass this test, will you receive a call from us for further discussion.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

  • Health insurance
  • Work from home

Application Question(s):

  • Are you Ok working on Sundays? (Saturday & Monday will be off)
  • Are you OK with Time Tracking Software (As this is a remote role, this is Mandatory)
  • Can you join us immediately?
  • Are you having 1 - 3 years of experience in this field? (If you have emore experience, please dont apply)
  • Have you attempted the Psychometric test given at the end of the Job description?

Work Location: Remote

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